How much will delivery cost?

Delivery to mainland UK costs (excl VAT)

£5  + VAT for orders under £30: I’m always concerned with deliveries and it has made me very fussy, so for this cost we use Royal Mail 48-hour signed for delivery.

£7.99  + VAT for orders between £30 and £149.99: Being fussy and using tracked next day delivery.

FREE for orders over £150

Please contact Steve for more details on 0121 354 1019.

Can you deliver to multiple locations?

Yes we regularly deliver orders to multiple locations.

Will I get updates on my order?

Yes, you will! An email confirmation is sent upon ordering, and a further email is sent when your order is dispatched or available for collection (depending on what you chose on checkout).

Artwork for Logos/Crests

What format do you require when uploading artwork with my order?

It depends! Artwork for items that have round ‘inserts’ E.G. the coloured disc you may see in the centre of medals, or on a sports trophy, you can upload most image sizes as a JPG / PNG. Of course, the bigger/sharper the image, the better quality print for the inserts!

For artwork to be engraved (etched) on to glass and metal items,images for engraving should be supplied to us as a:

  • High quality black and white image file (no greys/shading preferably), or a colour image with little to no shading detail, otherwise it may have to be reworked by us for an additional fee.
  • A vector graphic file (EPS / PDF or similar) is always preferred, but a high-resolution JPG or similar image file is also acceptable.
  • For our glass awards that can be colour printed, both images and photographs are acceptable, as long as they are large / high quality. Please note most standard photographs are not suitable for etched glass / metal.

Don’t worry if you’re unsure about the artwork you’re supplying – We check all of this for you and will always make effort to contact if we need to discuss.

Do you provide an artwork proof (preview) before engraving?

We do, we will email you a proof for your approval before proceeding. We recommend promptly checking and confirming with your approval / edits on a proof to avoid delay.

Please note there are some items we cannot proof, but we will indicate this where appropriate.

No Quibbles Guarantee

What is your ‘no quibbles’ guarantee?

We are proud of our service and the quality of our products so if you are not completely satisfied with your order, please contact us straight away (within 5 days of delivery) by phone 0121 354 1019 or email r.chapman3@btconnect.com and we will replace it free of charge.

How can we improve our service to you?

Please contact us to let us know.


How long will it take to get my order?

If all items on your order are in stock, lead time is normally within one week. Out of stock items, or certain bespoke items (made to order silver cups for example) may have a longer lead time however. We will work with you towards your Awards event date. Most orders are finished within a week of you ordering. We would like to offer you an excellent service so please order in advance. We generally do our best to work to your ‘required by’ date E.G. a few days before you’re due to give the gift, or your club’s presentation date. Please let us know this date and we’ll confirm if this is achievable. Many items we sell are personalised, so there generally isn’t a set standard lead time but we always make sure to contact you if this is going to be over one week. If you want more information please call Steve Chapman on 0121 354 1019

Do you have all the items in stock?

Because of the vast amount of choice we offer, we do not carry all items shown at our Sutton Coldfield, Birmingham, West Midlands based showroom. Stock availability however is generally good and in the event of ordering an item that is out of stock, we will promptly contact you via email or phone and offer you an equivalent or better product of the same type at the same cost (in almost all situations).

Will I get updates on my order?

Yes, you will! An email confirmation is sent upon ordering, and a further email is sent when your order is dispatched or available for collection (depending on what you chose on checkout).

What if I want to amend or cancel my order?

If you need to change your order (choose a new product or edit the engraving details submitted for example), we can generally do this if the engraving has not already started. If you notice any errors or have changed your mind on anything please let us know as soon as possible! Any amendments once engraving has started may incur an extra fee, but we’ll always help as best we can. We understand mistakes can happen.

There may be circumstances that can cause the need to cancel an order entirely. If the items ordered are not special ‘made-to-order’ (unique / bespoke), or nothing has been engraved, we can issue a full refund. For items that have already been customised, we will contact you to discuss your options.


Can you engrave in more than one position on an item?

Yes, more often than not, we can. This mainly applies to glass and crystal etched items, where for example, a solid crystal block may benefit from having a logo in reverse showing through the rear and the text on the front! Glass products which are clear also have the oppurtunity to engrave in different positions. Just let us know what you have in mind on the ‘notes’ box in the Basket page. If we need to clarify / discuss anything with you, we’ll be in touch shortly after placing your order.

Awards which have a square base can also have different plates engraved on each side. We can also engrave a whole presentation shield / plaque should you need it! Email us r.chapman3@btconnect.com or call 0121 354 1019 to discuss your requirements.

Can I choose my own font?

On the majority of items, yes you can. You can choose your font from a list when ordering certain products, but if you don’t see this option available or want to use a specific font, please leave a note of the font name/style you’d like in your Basket when ordering. We’ll contact you if we need to discuss this after you’ve placed an order.

Can I have colour engraving?

It all depends on the item!

  • Most Awards and Medals which have been etched on a metal plate or directly on to the item (such as the top of a Cup) cannot have colour added.
  • For Glass Awards and Trophies most can accept full colour text/logos, and even photos! All other etched Glass and Crystal Awards can have specific in-filled colours on request but we cannot match any colours (available on request, contact us for more information).
  • For Glassware items (whisky glasses, vases etc), we do not recommend any colour for these. Colour in-fill is not resistant to being washed in the sink / dishwasher and is very likely to be removed.

If you have any questions about colour on a specific item, please feel free to Contact us or phone Steve Chapman on 0121 354 1019.

How much does engraving cost?

The cost of text engraving is included in the price of the award. It costs an extra £5.00 + vat to have an image or logo engraved.

Can I order by phone?

Yes you can order by phone. Please call Steve Chapman on 0121 354 1019.


Can I return my order?

By paying attention to detail we aim to provide the best, personalised award for you. If by the remotest chance you are unhappy with your order we can re-do it for you.

Wording on Awards

What do I say on my Award?

We can help you with the wording on your award. Here are some ideas.

Father (Mother etc) of the Bride (Groom etc)
Thank you for being
an Amazing Dad (Mum etc) xxx

Best Man (Usher etc)
(Names) Wedding

Thank you
Best Man (Usher etc) for a Day
Friend for Life

Thank you for all
your support on our
Special Day!

To (Name)
(Names) Wedding

To commemorate
The Occasion of
Your Wedding